Thank you for shopping at UrbanMama! We take pride in the quality of our curated lifestyle and kids' products. Please read our policy below regarding returns and refunds:
1. 7-Day Return Window
We offer a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
2. Damaged or Incorrect Items
Please inspect your order upon reception and contact us immediately (within 48 hours of delivery) at support@urbanmama.in if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
3. Return-to-Origin (RTO) & Undelivered Orders
For Cash on Delivery (COD) orders: If a package is rejected at the doorstep or fails delivery due to incorrect shipping details, future COD orders from the same customer will require pre-payment.
4. How to Initiate a Return
To start a return, contact us at support@urbanmama.in with your Order Number and proof of purchase/photos of the item. Once your return is accepted, we will send you instructions on how and where to send your package.